Terms & conditions

1. About these terms

These terms apply to all services provided by Empower Your Essence Ltd (“Empower Your Essence”, “we”, “us”), a private company registered in Cyprus (registration number HE483968), with its registered office at Pavlou Liasidi 33, Livadia, 7060 Larnaca, Cyprus. Our services include executive coaching, leadership development, team and organisational programmes, training, workshops, mentoring, public speaking development, life and career support, and wellbeing programmes (“the services”), delivered in person or online.

By booking or using our services, you agree to these terms. If we agree a written proposal or contract with you or your organisation, that document applies alongside these terms, and takes priority if the two differ.

Some terms apply differently depending on whether you are a business client (an organisation, or an individual acting for business purposes) or a private client (an individual acting for personal purposes). Where that matters, we say so.

2. Free consultation

Our free 30-minute consultation is a chance to understand your needs and decide whether we're the right fit. There is no obligation to go any further.

Clients under 18: anyone under 18 needs the consent of a parent or guardian to book or take part in our services. For programmes delivered through a school, the school arranges consent.

3. The nature of our services

• Our services support personal and professional development. They are not therapy, counselling, psychological or medical treatment, and they are not legal, financial or other regulated professional advice.
• If you have, or think you may have, a mental or physical health condition, please continue to seek support from a qualified professional. If we believe you would be better supported elsewhere, we may suggest this and pause or end our work together.
• Our wellbeing and health-related services are complementary and educational. They do not replace advice from your doctor.
• You remain responsible for your own decisions, actions and results, both during and after working with us.

4. No guaranteed results

We bring experience, care and proven approaches to every engagement, and we're committed to helping you make progress. However, results depend on many factors outside our control, including your own commitment, so we cannot guarantee any specific outcome.

5. Fees and payment

• Our fees are shown on our website or set out in your proposal. Prices are shown in pounds sterling (£) and euros (€). Any applicable taxes will be shown on your invoice.
• Private clients pay in advance: before each single session, or in full before the first session of a package.
• Business clients are invoiced as agreed in the proposal, with payment due within 14 days of the invoice date unless otherwise agreed.
• We may pause services while a payment is overdue.

6. Packages

Session packages are personal to you and must be used within a set period: 6 months for a 6-session package and 12 months for a 12-session package, unless we agree otherwise in writing. Unused sessions expire at the end of that period and are not refundable, except as set out in section 8.

7. Cancelling or rescheduling a session

• You can reschedule or cancel a session free of charge by giving us at least 48 hours' notice.
• Sessions cancelled with less than 48 hours' notice, or missed, count as used and are charged in full. We may waive this in genuinely exceptional circumstances.
• If we need to cancel or reschedule, we'll give you as much notice as possible and offer a new time. If we can't, we'll refund that session in full.
• Cancellation terms for workshops, group programmes and organisational engagements are set out in the relevant proposal.

8. Your right to cancel (private clients in the EU)

If you are a private client and book our services online or remotely, you have the right to cancel within 14 days of booking without giving a reason. To cancel, simply email us within that period.

If you ask us to start within those 14 days and then cancel, you'll pay a fair amount for the sessions already delivered, and we'll refund the rest. Once all the services in your booking have been fully delivered, this right to cancel no longer applies.

9. Ending our work together

Either of us can end an ongoing engagement by giving written notice. Private clients will receive a refund for any unused, paid sessions, less any sessions forfeited under section 7. For business clients, the notice period and any fees payable are set out in the proposal.

10. Confidentiality

We keep everything you share with us confidential. The only exceptions are where we believe there is a serious risk of harm to you or others, or where the law requires disclosure. Where an organisation pays for an individual's coaching, we share only attendance and agreed, high-level progress information. How we handle personal data is explained in our privacy & data protection policy.

11. Your commitments

• Arrive on time and prepared, and engage openly and honestly.
• For online sessions, join from a private space with a reliable connection.
• Treat our team and other participants with respect. We may end a session or engagement if behaviour is abusive or unsafe.

12. Our materials

All materials we provide, including workbooks, tools, frameworks, recordings and presentations, belong to Empower Your Essence or our licensors. You may use them for your own development, or within your organisation where agreed, but you may not copy, share, sell or reuse them commercially without our written permission. Sessions may not be recorded without both parties' agreement.

13. Partner services

Some specialist services, such as career and academic support or acupuncture, are delivered by independent partners. Where a partner provides a service directly, their own terms apply and they are responsible for it.

14. Limits of our liability

• We will provide our services with reasonable care and skill.
• We are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, opportunity or goodwill, arising from our services or from decisions you make.
• Our total liability to you for any claim connected with our services is limited to the fees you have paid for the services the claim relates to.
• Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited or excluded. If you are a private client, these terms do not affect your statutory consumer rights.
• We are not responsible for delays or failures caused by events beyond our reasonable control, such as illness, technical outages or extreme weather. In those cases we'll reschedule as soon as we reasonably can.

15. Our website

The content on our website is for general information only and isn't professional advice. Links to other websites are provided for convenience, and we're not responsible for their content.

16. Changes to these terms

We may update these terms from time to time. The version on our website when you book is the one that applies to that booking.

17. Governing law

These terms are governed by the laws of the Republic of Cyprus, and the courts of Cyprus have jurisdiction. If you are a private client living elsewhere, you also keep any protections that the law of your home country gives you and can bring a claim there. If something isn't right, please talk to us first: we'll always aim to resolve concerns quickly and fairly.

18. Contact us

Questions about these terms? Email us or message us on WhatsApp.

See also our privacy & data protection policy.